FAQ

General Usage

BUTANE PRODUCT INSTRUCTION MANUALS

7K BTU Stove Manual (Item #50104)

9K BTU Stove Manual (Item #50106)

15K BTU Stove Manual (Item #50108)

HOW CAN I FIND THE BEST LAMP FOR MY ESTABLISHMENT?

SternoCandleLamp’s MyLamp Pro is a new mobile application for iPhone and iPad devices.  It is a quick and easy way to preview the perfect ambiance lighting for your establishment.  You can download the APP or get more information from our home page and lamp section of the website.

HOW LONG DOES YOUR FUEL BURN?

Our variety of food warming products offers burn times from 45 minutes to 6 hours. It’s important to choose the product best suited for the application and length of event to keep foods and beverages at their proper temperature.

WHICH HEAT PRODUCT IS THE LEAST EXPENSIVE? HOTTEST?

On cost per hour basis, our wick products, specifically Safe Heat 6-hour is the safer, hotter, faster solution. The screw cap allows the product to be used for multiple functions. One Safe Heat 6-hour can is equal to three cans of a 2-hour gel.

WHY IS LIQUID WAX BETTER THAN TRADITIONAL WAX?

Soft Light is our liquid fuel system that eliminates the messy clean up, waste and high maintenance associated with traditional wax candles.

DO YOU HAVE A FREE LAMP PROGRAM AND HOW DOES IT WORK?

SternoCandleLamp sponsors programs throughout the year with its foodservice distribution partners. As a new user to table lighting you could receive FREE lamps with qualifying purchases of Soft Light liquid wax candles. Check with our local foodservice distributor or manufacturer representative for campaigns running in your area.

DO YOU HAVE ANY “GREEN” PRODUCTS?

Yes, Green Heat, Green Wick and Safe Heat Green.

SternoCandleLamp launched the first “truly green” food warming fuel in the country – GREEN HEAT. This is a proprietary, concentrated gel formula made from plant-derived, corn based ethanol. It is biodegradable and contains no toxic, poisonous, methanol based denaturants. The product is EnviroKleen certified and endorsed by the Green Restaurant Association (GRA). Available in 1-hour, 2-hour burn time, Green Heat provides longer burn time in a space saving package.

Now, SternoCandleLamp is proud to announce Safe Heat Green, an environmentally preferred liquid wick chafing fuel. Safe Heat Green is the first liquid wick chafing fuel endorsed by the Green Restaurant Association. Safe Heat Green offers ALL the benefits of liquid wick and the environmental friendliness of Green Heat.

WHAT’S THE PROPER WAY TO USE PILLAR CANDLES?

Follow these simple steps to get the best possible performance. Maintained wicks between 1/8” – 1/2” in height and allow them to burn long enough to form an even pool of wax across the surface. In general, you can expect pillar candles to burn at least one hour per inch of the candle height each time they are used (a 3” height candle should burn for at least 3 hours). Always place candles on a flat non-flammable, heat resistant surface, and allow candles to cool before trimming wicks, and NEVER leave a burning candle unattended.

WHY USE TABLE LIGHTING?

SternoCandleLamp products create ambience, enhance your décor, and turn visits into “occasions”. Table lighting brings imagination and elegance to your tabletop based on your choice from our wide assortment of styles, colors and designs.

WHAT’S THE PROPER CARE & HANDLING RECOMMENDATIONS FOR TABLE LAMPS?

Due to their unique design, materials and array of colors our lamps are NOT dishwasher safe. When cleaning lamp bases, globes or accessories simply wipe with a clean damp cloth. If necessary, most pieces can be washed with mild soap and water only. Dry immediately with a clean, soft cloth to prevent water spotting. DO NOT use harsh chemicals, abrasive cleansers or metal polishing agents when cleaning.

Fabric shades have been treated with a flame retardant and stain repelling agent. When cleaning wipe/blot with a clean, damp cloth ONLY until spill is removed.